Refunds & Returns Policy
At Cleveland Power and Performance, customer satisfaction is important to us. We strive to provide high-quality automotive performance parts and accessories backed by dependable service. If you need to return an item, please review the policy below before initiating a return.
Return Eligibility
Most new and unused items may be returned within 30 days of delivery, provided they meet the following conditions:
- The item is unused, uninstalled, and in its original condition.
- All original packaging, manuals, hardware, labels, and accessories are included.
- The item is free from damage, modification, or signs of installation.
- Proof of purchase is provided.
Items returned without prior authorization may experience delays or be refused.
Non-Returnable Items
The following products are generally not eligible for return unless they arrive damaged or are defective:
- Special-order or custom-made parts
- Clearance or final sale items
- Electronic components that have been installed or programmed
- Opened tuning devices or software products
- Fluids, lubricants, chemicals, and sealants
- Products showing signs of installation, use, or modification
Please review individual product descriptions for any additional return restrictions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging so we can resolve the matter as quickly as possible.
Return Authorization
Before returning any merchandise, please contact our customer support team to request a Return Merchandise Authorization (RMA). Returns sent without an approved RMA may not be accepted.
Once your return request is approved, you will receive instructions for packaging and shipping the item back to us.
Return Shipping
Unless the return is due to our error or a verified manufacturer defect, customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Original shipping charges are generally non-refundable unless the return is the result of our mistake.
Inspection and Refunds
Once your returned item is received, it will be inspected to verify its condition and eligibility.
If approved, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Restocking Fees
Certain products may be subject to a restocking fee, particularly special-order items or products returned outside standard inventory procedures. Any applicable fee will be communicated during the return authorization process.
Exchanges
If you need a different size, fitment, or part number, we recommend contacting our customer support team before placing a new order. Eligible products may be exchanged based on product availability.
Order Cancellations
Orders may be canceled before they are processed for shipment. Once an order has been packaged or shipped, it cannot be canceled and must follow the standard return process if eligible.
Special-order or custom-built products may not be canceled once production or supplier processing has begun.
Manufacturer Warranty
Many products sold by Cleveland Power and Performance are covered by the manufacturer’s warranty. Warranty terms vary by brand and product. If you experience a product defect after installation or use, please contact us for assistance with the manufacturer’s warranty process.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or warranty claims, our customer support team is ready to assist. Please contact Cleveland Power and Performance before returning any merchandise so we can help ensure a smooth and efficient resolution.